About this service
What counts as an emergency
For a business, refrigeration failure is the obvious one — a cool room, freezer room, display fridge or ice machine losing temperature puts stock at risk by the hour. For a home, a system failing in extreme heat is a genuine welfare problem, particularly for older people and young children.
Commercial air conditioning failure during trading hours also qualifies, because a shop, café or medical centre that cannot be kept comfortable usually cannot stay open.
How it works
Call the emergency line and describe what has happened and what type of system it is. Our normal hours are Monday to Friday and Sunday, 7am to 5pm, and the emergency line covers everything outside that.
We cover emergency air conditioning breakdowns and emergency refrigeration breakdowns across all 81 suburbs in our service area.
Good to know
Emergency Breakdown Repairs: your questions answered
What counts as an emergency breakdown?
Yes. Our normal hours are Monday to Friday and Sunday 7am to 5pm, and the emergency line covers air conditioning and refrigeration breakdowns outside those hours.
Do you cover commercial refrigeration emergencies?
Yes. Cool rooms, freezer rooms, display fridges and freezers, ice machines and blast chillers are all covered by emergency refrigeration breakdown response.
Which suburbs does the emergency service cover?
The whole service area — Sydney CBD & Inner City, the Eastern Suburbs, South Sydney & Sutherland Shire and the St George Area, 81 suburbs in all.
What should I do before you arrive?
For refrigeration, keep doors shut to hold temperature as long as possible. For air conditioning in extreme heat, close curtains and stay hydrated. Tell us the system type when you call so we arrive prepared.
Need emergency breakdown repairs in Sydney?
We cover 81 Sydney suburbs. Call 0459 991 529 or request a quote.